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Terms and general conditions


Please read below Web Site Terms and Conditions

General Conditions:


1. CANCELLATIONS: 100% penalty for cancellation within 72h before service date.

Cancellations must be sent via mail to the supplier and Albatravel will have to confirm the receipt of the request.

(BOOKING OFFICE OPENING TIMES: from Monday to Friday from 09.30 am to 07.00 pm italian time)

Emergency contact: 0039 348 8712742


2. NO SHOW: 100% di penality.


3. REFUND: no refund will be granted for the following circumstances:

- No show of clients at tour’s departing time.

- In case clients get lost during the tour.

- In case clients decide to leave the tour before its end.  

In any case maximum refund available will be the cost of tour itself.


4. COMPLAINTS:All complaints must be forwarded to Albatravel Office within 7 days from tour date.

Albatravel will not accept any complaint after that term.


5.Albatravel Group functions as an intermediary. We will not be held responsible for any damage that could derive to the clients from catastrophic events, floods, earthquakes and all those situations and conditions that cannot be linked to our company as acts of negligence.


Conditions for Regular Sightseeing an private tours:

(if it is not differently specified)


1. CANCELLAIONS:100% penalty for cancellation within 72h before service date.

Cancellations must be sent via mail to the supplier and Albatravel will have to confirm the receipt of the request.

(BOOKING OFFICE OPENING TIMES: from Monday to Friday from 09.30 am to 07.00 pm italian time)

Emergency contact: 0039 348 8712742


2. NO SHOW: 100% di penality.


3. REFUND: no refund will be granted for the following circumstances:

- No show of clients at tour’s departing time.

- In case clients get lost during the tour.

- In case clients decide to leave the tour before its end.  

In any case maximum refund available will be the cost of tour itself.


4. COMPLAINTS:All complaints must be forwarded to Albatravel Office within 7 days from tour date.

Albatravel will not accept any complaint after that term.


5. ITINERARY MODIFICATIONS:In case of acts of force majeure (strikes, road conditions, weather…) Albatravel may   modify the itinerary with alternative solutions maintaining duration and quality of the service.

In case tour will include entrances to Museums/Churches, Albatravel will not be responsible for delays or closures due those Institutions.


6. VOUCHERS: Clients should arrive at Albatravel meeting point 15 minutes before tour departing time with tour’s voucher, showing Albatravel voucher. No refund will be granted for following circumstances: no show of clients at tour’s departing time, in case clients get lost during the tour and in case clients decide to leave the tour before its end.  


7. PRICES: The tours include all what clearly specified in “the tour includes”.


8. MINIMUM PARTICIPANTS: If the minimum of pax will be not reached Albatravel could cancel the tour within 48h before the date of the tour. Albatravel will refund clients or could confirm the tour with a supplement. In any case Albatravel will provide an alternative.


9. TOUR ON REQUEST: Albatravel will confirm all tours within 24h after the request.


Specific Conditions for Private Transfers:


- No charges for cancellation within 48 hours from the date of service.

- No-show: 100% penalty.

- Maximum waiting time: 1 hour after flight arrival time, then driver will be released.

- Only 1 luggage per person is allowed.

- Driver will wait for clients in airport arrival hall or in front of train track or hotel reception with name board.

- Rates includes: vat.

- Rates don’t include: driver’s meals and hotel refund, city taxes, frontier, tunnels, boat, transportations tolls, parking,     porterage.

- Please advise client’s mobile.